General information of online shop

Sells online shop products:

Company located in Finland: Arctic Wind Jewelry

Company ID: 3241699-1

Email address: contact(at)arcticwindjewelry.com

Ordering products

Products are ordered through the online store. After ordering you always receive an email confirmation. In order to receive an order confirmation, you must provide an email address when ordering. When placing an order, the customer commits to the delivery conditions valid mentioned here.

Paying of products

Payment service provider

Paytrail Oyj (2122839-7) operates as a payment intermediary service producer and payment service provider works in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask that you first contact the supplier of the product.

Paytrail Oyj, company ID: 2122839-7

Innova 2

Lutakonaukio 7

40100 Jyväskylä

FINLAND

More information is found here.

Payment methods used in online shop:

1. Online banking (Banks in Finland): Nordea, Osuuspankki, Danske Bank, Säästöpankki, Oma Säästöpankki, POP Pankki, Aktia, Handelsbanken, Ålandsbanken ja S-Pankki

2. Invoice and Installment payment: AfterPay

3. Cards: Visa, VisaElectron ja Mastercard

4. Mobile Payments: MobilePay

Shipping and handling costs

Delivery of products by letter to Finland from €4.00 and outside Finland from €6.00.

Delivery times

The products are sent within 1-3 business days of the order. We try to keep all products in stock, but we reserve the right to a longer delivery time, e.g. due to the availability of product parts at the retailer/importer/due to human error.

Exchange and return conditions

According to the Consumer Protection Act, the consumer has a 14-day exchange and return right for products purchased through the online store. The right to exchange and return only applies to products whose sales packaging is intact.

Simply not picking up or returning the goods is no longer enough to cancel the transaction. The cancellation notification must be made within 14 days of receiving the shipment and the goods must be returned within 14 days of the cancellation notification.

Before returning or exchanging, please contact the seller of the product by e-mail (see e-mail above).

In possible return cases, the costs incurred for sending and returning the product will always be paid by the customer.

Error on product information

We reserve the right to deliver the product if the price of the product or other information contains incorrectly entered information.

Complaint

Complaints must be made by e-mail (see e-mail above).

Damaged shipment

If the shipment is damaged, please report it immediately by e-mail with photos.

We reserve the right to change the terms of delivery. Before placing an order, the customer must familiarize himself/herself with the delivery conditions valid here.